Return & Refund Policy

We hope you love your purchase from Inge Studio. If something is not quite right, we offer returns on eligible items within 14 days of delivery.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn

• Unwashed

• Unaltered

• Free from stains, perfume, makeup, deodorant marks, odors, or damage

• With original tags attached

• In its original packaging where possible

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us before sending the item back.

Please include:

• Your order number

• The item you would like to return

• The reason for the return

• Photos if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide return instructions.

Please do not send returns directly to our warehouse without contacting us first. Unauthorized returns may not be accepted or processed.

Return Shipping

For approved returns, Inge Studio will cover the return shipping cost.

Return shipping instructions will be provided after your return request has been approved.

Please note that we are only able to cover return shipping for approved returns that follow our return instructions. Returns sent without prior approval, to the wrong address, or through an unapproved shipping method may not be accepted or reimbursed.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Original shipping fees, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Non-Returnable Items

We do not accept returns for:

• Items that have been worn, washed, altered, or damaged

• Items without original tags

• Items with stains, odors, perfume, makeup marks, or signs of use

• Unauthorized returns

• Items returned outside the return window

• Final sale items, if marked as final sale

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or color, please return the original item and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will review the case and provide a suitable solution, which may include a replacement, refund, or other assistance.

Return Inspection

All returned items are subject to inspection upon arrival.

If a returned item does not meet our return conditions, we reserve the right to refuse the refund or return the item to you.